Refund & Returns Policy

Effective Date: February 1, 2025

Last Updated: February 1, 2025

Welcome to BlueShieldEyewear.com. We strive to ensure your complete satisfaction with our blue light blocking glasses and related products. This Refunds and Returns Policy outlines the procedures, conditions, and timeframes for returning products and obtaining refunds from Vusal LTD. By purchasing from our Site, you agree to the terms outlined in this Policy.

1. Eligibility for Returns and Refunds

1.1. Return Period

  • Standard Returns: You may return most new, unopened items within 30 days of the delivery date for a full refund or exchange.
  • Defective or Damaged Products: If you receive a defective or damaged product, you may return it within 30 days of receipt for a full refund, replacement, or repair at no additional cost.

1.2. Non-Returnable Items

  • Customized or personalized products.
  • Items that have been used, worn, or altered.
  • Products without original packaging or missing components (e.g., cleaning cloths, cases).

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • Unused and Unopened: Products must be in their original condition, unused, and unopened.
  • Original Packaging: Items should be returned in their original packaging, including all accessories, manuals, and any promotional materials.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

3. How to Initiate a Return

3.1. Contact Customer Support

To initiate a return, please contact our Customer Support team within the return period:

Please provide the following information:

  • Your order number.
  • The product(s) you wish to return.
  • The reason for the return.
  • Any relevant photos (for defective or damaged products).

3.2. Return Authorization

Once your return request is received and reviewed, we will notify you of the approval or rejection of your return. If approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your package back to us.

4. Return Shipping Costs

  • Standard Returns: Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.
  • Defective or Damaged Products: Vusal LTD will cover the return shipping costs for defective or damaged items.

Note: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

5.1. Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund within 7 business days.

5.2. Refund Method

If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5.3. Partial Refunds

Partial refunds may be granted under certain circumstances, such as:

  • Items not in their original condition.
  • Missing parts or accessories.
  • Returned items that are damaged or altered.

6. Exchanges

If you need to exchange an item for the same product, please follow the return process and place a new order for the desired item.

7. Defective or Damaged Products

If you receive a defective or damaged product:

  1. Contact Us Immediately: Notify us within 7 days of receiving the product.
  2. Provide Evidence: Include photos of the defect or damage.
  3. Return the Product: Follow the return instructions provided by our Customer Support team.

We will replace the defective or damaged product at no additional cost to you or offer a full refund, depending on your preference.

8. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact us:

Our Customer Support team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM Georgia time.

9. Additional Information

9.1. Restocking Fees

  • No restocking fees will be applied for returns that meet the eligibility criteria outlined in this Policy.
  • Returns for reasons other than defects or damages will not incur restocking fees.

9.2. Return Tracking

  • We recommend using a trackable shipping service or purchasing shipping insurance for all returns. Vusal LTD is not responsible for lost or damaged return shipments.

9.3. International Returns

  • Returns from international customers must comply with the same conditions as domestic returns.
  • Customers are responsible for any customs duties, taxes, or fees associated with international returns.

10. Changes to This Policy

Vusal LTD reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of our Site and purchase of our products after such changes constitutes your acceptance of the updated Policy.

11. Compliance Statement

This Refunds and Returns Policy is designed to comply with applicable consumer protection laws, including the General Data Protection Regulation (GDPR). By purchasing from BlueShieldEyewear.com, you acknowledge that you have read and understood this Policy.

Disclaimer:

While we strive to ensure that all returned products meet the conditions outlined in this Policy, we reserve the right to refuse returns that do not comply with these terms. All decisions regarding refunds and returns are at the sole discretion of Vusal LTD.