Refunds and Returns Policy
Effective Date: June 27, 2023
Thank you for shopping at BlueShield Eyewear. We strive to provide high-quality Blue Light Blocking Glasses and want to ensure your satisfaction with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully before making a purchase.
- Eligibility for Returns and Refunds
1.1. We accept returns and provide refunds for Blue Light Blocking Glasses purchased directly from blueshieldeyewear.com.
1.2. To be eligible for a return and refund, the following conditions must be met: – The product must be in its original condition, including all original packaging and accessories. – The product must not be used, damaged, or altered. – The return request must be initiated within 30 days from the date of purchase.
- Return Process
2.1. To initiate a return, please follow these steps: – Contact our customer support team at [email protected] within 30 days of the purchase date to request a return authorization. – Provide your order number, product details, and reason for the return. – Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).
2.2. Once you receive the RMA, carefully package the product with all original accessories and include the RMA number on the return package.
2.3. Ship the product to the following address: BlueShield Eyewear PO Box 1974 Liberty Hill, TX 78642
2.4. We recommend using a trackable shipping service to ensure the safe delivery of the returned product. The cost of return shipping is the responsibility of the customer, except in cases where the return is due to our error or a defective product.
- Refund Process
3.1. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1.
3.2. If the returned product is deemed eligible for a refund, we will process the refund within 7 business days.
3.3. The refund will be issued using the original payment method used for the purchase, unless otherwise specified.
- Exclusions and Exceptions
4.1. The following items are not eligible for return or refund: – Products that are not Blue Light Blocking Glasses. – Products purchased from third-party sellers or retailers. Please refer to their respective refund and return policies.
4.2. In case of defective or damaged products, please refer to our Warranty Policy for specific instructions.
- Customer Support
5.1. If you have any questions or need assistance regarding returns or refunds, please contact our customer support team at [email protected]. We are here to help and address any concerns you may have.
- Changes to the Policy
6.1. BlueShield Eyewear reserves the right to modify or update this Refunds and Returns Policy at any time without prior notice. The updated version of the policy will be effective as of the date of posting on blueshieldeyewear.com. It is your responsibility to review this policy periodically for any changes.
By making a purchase and initiating a return, you signify your acceptance of this Refunds and Returns Policy.
Last updated: June 27, 2023